Chris Zane Details Customer Service As A “Secret” Weapon From His Book Reinventing The Wheel

On 01.05.12, In Business, by Bill Frank

Chris Zane, author of REINVENTING THE WHEEL

Chris Zane is the owner and CEO of Zane’s Bicycles in Connecticut.

Chris’ philosophy is that in the business where bicycles and accessories are pretty much the same, it is the people and policies of a company that make the difference. Chris knows that i’s his customers’ satisfaction that keeps him in business.

Chris’s cutting edge marketing techniques have been used as case studies in over a dozen college textbooks worldwide.

He is considered a pioneer in the bicycle industry and has set precedents on how other bicycle shops run their own businesses.

His innovative ideas have been the subject of numerous articles in publications such as: The Harvard Business Review, Fortune Magazine, Inc. Magazine, Nations Business, Venture Link, Bottom Line Business, and Inside 1 to 1.

Chris is a frequent guest on the WCBS Radio Show, The Small Business Report with Joe Connolly.

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Bill Frank

I'm the host of The Bill Frank Radio Show. interview thought leaders in business, entertainment, sports, politics, technology and local California issues. The program broadcasts at 11 o'clock am to 1 o'clock pm Pacific time every Sunday on KVTA AM 1520 or on the Internet at BrainStorminOnline.com. While the show is broadcast locally in Ventura County, CA, the guests have national—and international—appeal. I have listeners from all 50 states and the District of Columbia in the United States and over 125 countries. Listeners and guests agree. My interviews are thoughtful, insightful and fun.

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