Tag: Empowerment: A Way of Life

John Tschohl Has Harsh Words About The Poor Level of Customer Service In The U.S.

John Tschohl has been helping companies develop a “service culture” for the past 28 years. He shows firms how to crush the competition through customer service. We discuss the decline in customer service in this country and what we can do about it from his latest book titled Empowerment: A Way of Life.

Bill Frank’s Guests

Here is the lineup of guests for Guests For October 5, 2013

Guests For October 5, 2013

My guests this week are Bob McCord, founding member of VREG, talking about Ventura's budget woes; healthcare expert Sally Pipes exposing the flaws of Obamacare as the Insurance Exchanges open for business; and Stuart Crain, CEO of TVTalk discussing how his app will revolutionize television viewing. Read More

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