Tag: experience

Michael Wittenstein Explains How Customer Service Can Make Waiting Meaningful to Customers

Mike Wittenstein, author, consultant, pubic speaker and retail industry guru, spoke about the Art of Waiting and how retailers can make waiting a more pleasant experience for consumers.

Bill Frank’s Guests

Here is the lineup of guests for Guests For October 5, 2013

Guests For October 5, 2013

My guests this week are Bob McCord, founding member of VREG, talking about Ventura's budget woes; healthcare expert Sally Pipes exposing the flaws of Obamacare as the Insurance Exchanges open for business; and Stuart Crain, CEO of TVTalk discussing how his app will revolutionize television viewing. Read More

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