Tag: J.D. Power

Dave Power Explains How Listening To The Voice Of The Consumer Helped Him Build J.D. Power & Associates

A lot of attention is paid to excellence and quality among companies today.

When it comes to defining quality in the automotive industry—and, subsequently other industries, Dave Power literally created the standard.

He’s the founder of the J.D. Power Customer Satisfaction award and he joins us today to discuss the voice of the customer and his years as an eyewitness to automotive history.

Bill Frank’s Guests

Here is the lineup of guests for Guests For October 5, 2013

Guests For October 5, 2013

My guests this week are Bob McCord, founding member of VREG, talking about Ventura's budget woes; healthcare expert Sally Pipes exposing the flaws of Obamacare as the Insurance Exchanges open for business; and Stuart Crain, CEO of TVTalk discussing how his app will revolutionize television viewing. Read More

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