Guests include Economist correspondent Andreas Kluth; creator of The Mortified Sessions, David Nadelberg; and customer service expert Chris Zane.

Amy Alkon is a syndicated columnist for The Ventura County Reporter and 100 other newspapers around the country. Typically, she writes about good manners, but today she’ll discuss an invasion of her personal rights so heinous that she is now advocating being rude at airport security. We discuss her story and the loss of personal freedom we all experience post-9/11.

Ken Winans is the show’s financial guru. I invited him to return to the show to discuss 2011’s top financial headlines and to forecast the financial markets for 2012.

Abby Stokes is the antidote to overly complex technology. She’s taught thousands of technophobes and techno-clods how to use technology. We discuss her latest book Is This Thing On?

Guests include Advice Goddess Amy Alkon, financial advisor Ken Winans and technotutor Abby Stokes.

Jim Mathis is a business consultant, change leader and founder of Reinvention Nation. He provides some common-sense ideas for reinventing ourselves for 2012 from his book Reinvention Made Easy.