Chris Zane stared as a grassroots entrepreneur and realized people and business processes differentiate one retailer from another. We discuss how customer service—a very grassroots activity—can propel any business from his book Reinventing the Wheel.
David Nadelberg is the creator of a grassroots storytelling project that’s hailed as a “cultural phenomenon” by Newsweek. We discuss the stage and television productions of his project, The Mortified Sessions.
Guests include Economist correspondent Andreas Kluth; creator of The Mortified Sessions, David Nadelberg; and customer service expert Chris Zane.
Ken Winans is the show’s financial guru. I invited him to return to the show to discuss 2011’s top financial headlines and to forecast the financial markets for 2012.
Abby Stokes is the antidote to overly complex technology. She’s taught thousands of technophobes and techno-clods how to use technology. We discuss her latest book Is This Thing On?
Guests include Advice Goddess Amy Alkon, financial advisor Ken Winans and technotutor Abby Stokes.