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Al Switzler has mastered the art of conversation when the stakes are high. We learn how to communicate when it matters most from his book Crucial Conversations.

Here is the lineup of guests on BRAINSTORMIN’ with Billy the Brain for Tuesday, September 27, 2011. Listen at www.BrainstorminOnline.com or on AM 1400 in Ventura at 10 o’clock am Pacific time.