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Maribeth Kuzmeski is the leader of Red Zone Marketing, a consulting firm. We discuss leading customer satisfaction from her latest book titled, …And the Clients Went Wild!: How Savvy Professionals Win All the Business They Want.

Here is the lineup of guests on BRAINSTORMIN’ with Billy the Brain for Thursday, January 6, 2011. Listen at www.BrainstorminOnline.com or on AM 1400 in Ventura at 10 o’clock am Pacific time.