Mark Johnson is the CEO of Loyalty 360. He helps us understand the 3 layers of customer loyalty to drive loyalty and retention.
Posts
Doug Halter is a former candidate for the Ventura City Council and political gadfly. We handicap the upcoming Ventura City Council elections.
Kathryn Heath is a founding partner at a consulting firm dedicated to unblocking women’s paths to power and helping organizations move forward. We discuss her latest book Break Your Own Rules.
Guests will be Kathryn Heath instructing women to change their patterns of thinking, Doug Halter handicapping the 2011 Ventura City Council elections and Mark Johnson defining the new customer satisfaction metrics for the 21st Century
Melody Baker is a challenger the Ventura City Council. We discuss the challenges she sees facing Ventura and her platform to address those challenges.
Harry Dent is a celebrity economic researcher and analyst. He’s been right throughout the 1990s and 2000s. He now looks ahead to the 2010s with a dire prediction from his book The Great Crash Ahead.