John Bernard is founder and CEO of Mass Ingenuity—a web tools development company. We discuss how to fire up your people, thrill your customers and crush your competitors from his book Business At The Speed Of Now.
Posts
Warren Phillips is the former publisher of the Wall Street Journal and CEO of Dow Jones. We discuss his amazing career and the changing nature of business news reporting from his book Newspaperman.
Simon Mainwaring is a branding consultant for the digital age who was dismayed at the Me First attitude of many in business before the Great Recession. He blends the need to do good with the need for profits and helps companies do both. We look at the principles in his book We First and relate them to Occupy Wall Street and other worldwide movements.
Guests include returning guest Simon Mainwaring talking about Occupy Wall Street, Aaron Shapiro differentiating between Users and Customers and Dan Roam explaining what to do when words don’t work.
Mark Johnson is the CEO of Loyalty 360. He helps us understand the 3 layers of customer loyalty to drive loyalty and retention.
Guests will be Kathryn Heath instructing women to change their patterns of thinking, Doug Halter handicapping the 2011 Ventura City Council elections and Mark Johnson defining the new customer satisfaction metrics for the 21st Century