Nancy Friedman is known as “The Telephone Doctor.” She’s also the author of hundreds of articles in newspapers and magazines. We discuss her book titled How to Get Your Customers Swearing By You, Not At You.

Here is the lineup of guests on BRAINSTORMIN’ with Billy the Brain for Tuesday, February 8, 2011. Listen at or on AM 1400 in Ventura at 10 o’clock am Pacific time.