Chris Zane stared as a grassroots entrepreneur and realized people and business processes differentiate one retailer from another. We discuss how customer service—a very grassroots activity—can propel any business from his book Reinventing the Wheel.
Kelly McDonald is a marketing expert who knows how to pioneer new markets for clients. We discuss her techniques contained in her book How to Market to People Not Like You.
Josh Linkner is the Founder, Chairman and former CEO of ePrize, the largest interactive promotion agency in the world and three other startup companies. We discuss his proven system to drive breakthrough creativity from his book Disciplined Dreaming.
Joyce Gioia is a sought-after expert in human relations and employment trends. Her company—The Herman Group—tracks the trends of the job market in this country. We discuss how today’s unemployment figures fit her 2011 predictions she made the last time she was on the show.